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Vodavi phone System Troubleshooting

If you need to troubleshoot your Vodavi phone start with the station user guide but for more troubleshooting Vodavi Phone system explore here


Help with Vodavi phone system

If your system is displaying the SCOUT Message

Go to this page  LKD SCOUT Vodavi Troubleshooting

There can be a few reasons why this is happening, none of which is good.  You need Vodavi Support to assist you as it involved parts that only a trained technician can assist you with.


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To download the Vodavi Phone USER Manuel – Go here


Vodavi Troubleshooting

Working with the VODAVI  3500 or Vodavi 3501  Telephone System

Note: The battery used in the explanation is not a user-changeable battery. It is a board-level part and requires trained professionals.  This type of battery is not a battery like general electronics as well as the messages may indicate a more serious issue.  As these systems age it will tend to be more of a capacitor issue than a battery.  Be aware either way this will require full reprogramming as the system is fully defaulted and has no reference to operate without being professionally programmed. 



LKD-24BD Scout-DX V1.1 OK SYNC on phone

“Vodavi 3501-01 and all phones show a code: LKD24D V0.6J Scout-DX v1.1 NO SYNC. The phone system was moved and was working fine”

Important There can be a few reasons why this occurs none of which untrained telecom technicians can address.  



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What does LKD 24D  Scout mean  on Vodavi STS: (description)

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*** STOP ****– Programming Issue and/ or  internal error!

Avoid Additional Damage 

 Call – Atlantic Business System we are  –  Vodavi Authorized Technicians 

This is a serious alert to you that your system is failed/down and you require an immediate service call by a qualified telephone technician to get your system returned to working order.  A telephone technician may be able to give you a temporary workaround. ( CALL Vodavi Certified Service provider)

What does LKD-24D V0.6J ScoutDX mean exactly?


Unfortunately, if you have NO dial Tone you have had an internal failure of a component and generally, this cannot be addressed by inexperienced individuals.   Often it is a  memory retention battery but since this has been faulted, all the system programming will also need to be redone as battery connection failed or faulted.  Battery replacement required.  Caution, this will erase all programming and revert back to factory default.  The database can get corrupted and cause this display read out. This system retention battery requires soldering!  Turn DIP switch 8 off and reboot. Wait a minute or two then turn DIP switch 8 back on. Then begin reprogramming the system.

NOTICE:  This is a serious issue

References online to a battery are not fully accurate its a “Soddered” item that actually can cause the issue by sending an electric charge uncontrolled through the board.  Either due to its weakness or the weakness of CAPS.


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content about: LKD-24D Scout DX


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vodavi no dial tone,

displays LKD-24D


error message on our phone screen  LKD-24D V0.6F Scout-DX V1.1 OK Sync  error on Starplus STS phones


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