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Vodavi 3017-71 Troubleshooting

Vodavi 3015-71 troubleshooting

The Vodavi Phone System and Vodavi Phone 3015-71 Troubleshooting to resolve issues related to a malfunctioning phone or malfunctioning Vodavi 3015-71 Phone System.

To obtain Tier II Support

National Support:  877-272-8292

Vodavi 3017-71 Troubleshooting

Understanding Digital Phone System Problems

What you need to know First: For Troubleshooting a Vodavi

While some issues can be resolved through simple troubleshooting techniques, it is crucial to recognize when professional assistance is necessary. Be cautious when dealing with electrical components, as mishandling them can lead to more severe problems than a malfunctioning phone line such as a full defaulted system.  Legacy Systems ( prior to 2009) often do not have FLASH memory and thus are working off a power retention system turning it off could results in complete failure (DO NOT Turn off any phone system prior to 2009 unless absolutely needed).    Line Phones or Digital phones run over traditional telephone wire – Not data cable and they are connected via a series of connectors to the a main box onsite known as a processor.  That processor and its controllers determine what the phone is by individual wire (Ie – phone jack) to each location via a connection known as a PORT.    Technicians who work on these systems are not generally IT Professionals but Telecommunications Technicians.

1. Buzzing Sound on the Phone Line

Problem: A buzzing sound can disrupt calls and be particularly frustrating for clients.

Solution:  This issue can be caused by a few different issues.  A) Would be caused by metals touching due to wiring (generally line cord from the phone to the jack or phone the phone receiver on the phone if it is an individual phone. To resolve this problem, inspect the wire connections and colors to ensure that all components are securely in place and that the wiring is not loose on the phone device. If its just on this phone it may be these issues.  B)  If however, the buzzing resides on all desk phones then it typically is a part in the Phone System where two pieces of metal are now conducting.

2. Static Noise on the Phone Line

Problem: A static noise on a phone line is just as irritating as a buzz and can hinder communication. Static is similar to buzzing but generally a different part.

Solution:  This can be wiring-like buzzing but if it is on all phones:  This could be a carrier problem if you are on traditional copper lines so rule this out first as (Groups like: WindStream using copper for the last few thousand fee) If after a wet period/rain the static is more intense then this can be the root cause.  The issue is often by the time a technician is dispatched the area has dried and the lines return to normal.  To resolve this switch to an Analog Handoff (contact us to as about Analog Handoffs 1-877-272-8292)   The other cause is static can be caused by phone cords to the receiver if it’s on an individual phone or a board part (repair required) if on all phones.

3. Dead Air on the Phone Line

Problem: Dead air can cause confusion, leading to missed or misunderstood information.

Solution: Dead air typically occurs when wires have crossed, shorted out, or stopped working altogether.  Generally, this can be on a Carriers Demarc ( Called ATA or SIP Conductivity issue) If this is One-way audio that is almost certainly a malfunctioning ATA box but on the carriers side it will show a “Green Light” so you will have to push for a resolution. Sometimes if they talk you through a power cycle of the ATA Hand-off it will resolve the issue without a site visit.

By following these simple troubleshooting techniques, you can efficiently address common digital phone system issues and ensure that your business runs smoothly. Remember to seek professional help if you encounter a more complex problem or if you’re unsure how to proceed with troubleshooting.


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4. No Dial Tone – No Display

Determine if this is on a single phone or all phones.

Single Phone:  Check the wire from the wall jack to the individual phone. You can take a working phone and move it to this locations  as the Vodavi Control processor determines what phone it is.  If moving a working phone resolves it then contact us for a replacement phone and at that time replace the wire from the jack to the phone.  If it does not resolve it this is likely what is known as a bad port (a Board Part) and will need to be replaced, and again contact us for parts/repair.

All Phones: on the System –  If the phones are completely dead with no display this is a system-wide problem.  It is likely related to a board failure or controller failure.  If you reside in the United States you have access to our support and we can talk you through more troubleshooting to determine which part or parts are involved.


5.  No Dial Tone –  with Display LDK-SCOUT

Potential Messages:



You need tech support and trained professionals to assist you as this is a major system fault / Failure.

Vodavi Support and Vodavi Troubleshooting
You need Vodavi Repair and Support Services to resolve this as this is a major malfunction. Call national Vodavi Support at 877-272-8292


Vodavi Support




Vodavi phone System Troubleshooting

If you need to troubleshoot your Vodavi phone start with the station user guide but for more troubleshooting Vodavi Phone system explore here


Help with Vodavi phone system

If your system is displaying the SCOUT Message

Go to this page  LKD SCOUT Vodavi Troubleshooting

There can be a few reasons why this is happening, none of which is good.  You need Vodavi Support to assist you as it involved parts that only a trained technician can assist you with.


Certified Vodavi Service


Vodavi Repair


To download the Vodavi Phone USER Manuel – Go here


Vodavi Troubleshooting

Working with the VODAVI  3500 or Vodavi 3501  Telephone System

Note: The battery used in the explanation is not a user-changeable battery. It is a board-level part and requires trained professionals.  This type of battery is not a battery like general electronics as well as the messages may indicate a more serious issue.  As these systems age it will tend to be more of a capacitor issue than a battery.  Be aware either way this will require full reprogramming as the system is fully defaulted and has no reference to operate without being professionally programmed. 



LKD-24BD Scout-DX V1.1 OK SYNC on phone

“Vodavi 3501-01 and all phones show a code: LKD24D V0.6J Scout-DX v1.1 NO SYNC. The phone system was moved and was working fine”

Important There can be a few reasons why this occurs none of which untrained telecom technicians can address.  



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Vodavi Repair

What does LKD 24D  Scout mean  on Vodavi STS: (description)

Vodavi Repair


*** STOP ****– Programming Issue and/ or  internal error!

Avoid Additional Damage 

 Call – Atlantic Business System we are  –  Vodavi Authorized Technicians 

This is a serious alert to you that your system is failed/down and you require an immediate service call by a qualified telephone technician to get your system returned to working order.  A telephone technician may be able to give you a temporary workaround. ( CALL Vodavi Certified Service provider)

What does LKD-24D V0.6J ScoutDX mean exactly?


Unfortunately, if you have NO dial Tone you have had an internal failure of a component and generally, this cannot be addressed by inexperienced individuals.   Often it is a  memory retention battery but since this has been faulted, all the system programming will also need to be redone as battery connection failed or faulted.  Battery replacement required.  Caution, this will erase all programming and revert back to factory default.  The database can get corrupted and cause this display read out. This system retention battery requires soldering!  Turn DIP switch 8 off and reboot. Wait a minute or two then turn DIP switch 8 back on. Then begin reprogramming the system.

NOTICE:  This is a serious issue

References online to a battery are not fully accurate its a “Soddered” item that actually can cause the issue by sending an electric charge uncontrolled through the board.  Either due to its weakness or the weakness of CAPS.


Vodavi Repair

content about: LKD-24D Scout DX


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vodavi no dial tone,

displays LKD-24D


error message on our phone screen  LKD-24D V0.6F Scout-DX V1.1 OK Sync  error on Starplus STS phones


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Related Information:


Vodavi Starplus STSe

Vodavi 3501


Vodavi RepairVodavi Troubleshooting

Vodavi troubleshooting System

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