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Vodavi TR9015-71

Vodavi TR9015-71 Troubleshooting

The Vodavi Phone System and Vodavi Phone 9015-71 Troubleshooting to resolve issues related to a malfunctioning phone or malfunctioning Vodavi 9015-71 Phone System.

To obtain Tier II Support

National Support:  877-272-8292

 

Understanding Digital Phone System Problems

Vodavi 9015-71

What you need to know First: For Troubleshooting a Vodavi

While some issues can be resolved through simple troubleshooting techniques, it is crucial to recognize when professional assistance is necessary. Be cautious when dealing with electrical components, as mishandling them can lead to more severe problems than a malfunctioning phone line such as a full defaulted system.  Legacy Systems ( prior to 2009) often do not have FLASH memory and thus are working off a power retention system turning it off could results in complete failure (DO NOT Turn off any phone system prior to 2009 unless absolutely needed).    Line Phones or Digital phones [ Vodavi TR9015-71] run over traditional telephone wire – Not data cable and they are connected via a series of connectors to the main box onsite known as a processor.  That processor and its controllers determine what the phone is by individual wire (Ie – phone jack) to each location via a connection known as a PORT.    Technicians who work on these systems are not generally IT Professionals but Telecommunications Technicians.

1. Buzzing Sound on the Phone Line

Problem: A buzzing sound can disrupt calls and be particularly frustrating for clients.

Solution:  This issue can be caused by a few different issues.  A) Would be caused by metals touching due to wiring (generally line cord from the phone to the jack or phone the phone receiver on the phone if it is an individual phone. To resolve this problem, inspect the wire connections and colors to ensure that all components are securely in place and that the wiring is not loose on the phone device. If its just on this phone it may be these issues.  B)  If however, the buzzing resides on all desk phones then it typically is a part in the Phone System where two pieces of metal are now conducting.

2. Static Noise on the Phone Line

Problem: A static noise on a phone line is just as irritating as a buzz and can hinder communication. Static is similar to buzzing but generally a different part.

Solution:  This can be wiring-like buzzing but if it is on all phones:  This could be a carrier problem if you are on traditional copper lines so rule this out first as (Groups like WindStream using copper for the last few thousand feet) If after a wet period/rain the static is more intense then this can be the root cause.  The issue is often by the time a technician is dispatched the area has dried and the lines return to normal.  To resolve this switch to an Analog Handoff (contact us to as about Analog Handoffs 1-877-272-8292)   The other cause is static can be caused by phone cords to the receiver if it’s on an individual phone or a board part (repair required) if on all phones.

3. Dead Air on the Phone Line

Problem: Dead air can cause confusion, leading to missed or misunderstood information.

Solution: Dead air typically occurs when wires have crossed, shorted out, or stopped working altogether.  Generally, this can be on a Carrier’s Demarc ( Called ATA or SIP Conductivity issue) If this is One-way audio that is almost certainly a malfunctioning ATA box but on the carriers side it will show a “Green Light” so you will have to push for a resolution. Sometimes if they talk you through a power cycle of the ATA Hand-off it will resolve the issue without a site visit.

By following these simple troubleshooting techniques, you can efficiently address common digital phone system issues and ensure that your business runs smoothly. Remember to seek professional help if you encounter a more complex problem or if you’re unsure how to proceed with troubleshooting.

 

4. No Dial Tone – No Display

Determine if this is on a single phone or all phones.

Single Phone:  Check the wire from the wall jack to the Vodavi individual phone. You can take a working phone and move it to this locations as the Vodavi Control processor determines what phone it is.  If moving a working phone resolves it then contact us for a replacement phone and at that time replace the wire from the jack to the phone.  If it does not resolve it this is likely what is known as a bad port (a Board Part) and will need to be replaced, and again contact us for parts/repair.

All Phones: on the System –  If the phones are completely dead with no display this is a system-wide problem.  It is likely related to a board failure or controller failure.  If you reside in the United States you have access to our support and we can talk you through more troubleshooting to determine which part or parts are involved.

Vodavi STE Triad

 

5.  No Dial Tone –  with Display LDK-SCOUT

Potential Messages:

LKD–24B V0.3 SCOUT-DX V1.1 OK-SYNC

LKD-24D V0.6J SCOUT–DX V1.1 OK SYNC

You need tech support and trained professionals to assist you as this is a major system fault / Failure.

 

Vodavi Triad | Vodavi STSe

Vodavi Support and Vodavi Troubleshooting
You need Vodavi Repair and Support Services to resolve this as this is a major malfunction. Call national Vodavi Support at 877-272-8292

 

Vodavi Support

 

 

 

vodavi 3515-71 troubleshooting

The Vodavi Phone System and Vodavi Phone 3515-17 Troubleshooting to resolve issues related to a malfunctioning phone or malfunctioning Vodavi 3515-71 Phone System.

To obtain Tier II Support

National Support:  877-272-8292

 

Understanding Digital Phone System Problems

What you need to know First: For Troubleshooting a Vodavi

Vodavi Support

While some issues can be resolved through simple troubleshooting techniques, it is crucial to recognize when professional assistance is necessary. Be cautious when dealing with electrical components, as mishandling them can lead to more severe problems than a malfunctioning phone line such as a fully defaulted system.  Legacy Systems ( prior to 2009) often do not have FLASH memory and thus are working off a power retention system turning it off could results in complete failure (DO NOT Turn off any phone system prior to 2009 unless absolutely needed).    Line Phones or Digital phones run over traditional telephone wire – Not data cable and they are connected via a series of connectors to the main box onsite known as a processor.  That processor and its controllers determine what the phone is by individual wire (Ie – phone jack) to each location via a connection known as a PORT.    Technicians who work on these systems are not generally IT Professionals but Telecommunications Technicians.

1. Buzzing Sound on the Phone Line

Problem: A buzzing sound can disrupt calls and be particularly frustrating for clients.

Solution:  This issue can be caused by a few different issues.  A) Would be caused by metals touching due to wiring (generally line cord from the phone to the jack or phone the phone receiver on the phone if it is an individual phone. To resolve this problem, inspect the wire connections and colors to ensure that all components are securely in place and that the wiring is not loose on the phone device. If its just on this phone it may be these issues.  B)  If however, the buzzing resides on all desk phones then it typically is a part in the Phone System where two pieces of metal are now conducting.

2. Static Noise on the Phone Line

Problem: A static noise on a phone line is just as irritating as a buzz and can hinder communication. Static is similar to buzzing but generally a different part.

Solution:  This can be wiring-like buzzing but if it is on all phones:  This could be a carrier problem if you are on traditional copper lines so rule this out first as (Groups like: WindStream using copper for the last few thousand fee) If after a wet period/rain, the static is more intense then this can be the root cause.  The issue is often by the time a technician is dispatched the area has dried and the lines return to normal.  To resolve this switch to an Analog Handoff [contact us about Analog Handoffs at 1-877-272-8292]   The other cause is static can be caused by phone cords to the receiver if it’s on an individual phone or a board part (repair required) if on all phones.

3. Dead Air on the Phone Line

Problem: Dead air can cause confusion, leading to missed or misunderstood information.

Solution: Dead air typically occurs when wires have crossed, shorted out, or stopped working altogether.  Generally, this can be on a Carrier’s Demarc ( Called ATA or SIP Conductivity issue) If this is One-way audio that is almost certainly a malfunctioning ATA box but on the carriers side it will show a “Green Light” so you will have to push for a resolution. Sometimes if they talk you through a power cycle of the ATA Hand-off it will resolve the issue without a site visit.

By following these simple troubleshooting techniques, you can efficiently address common digital phone system issues and ensure that your business runs smoothly. Remember to seek professional help if you encounter a more complex problem or if you’re unsure how to proceed with troubleshooting.

Vodavi

4. No Dial Tone – No Display

Determine if this is on a single Vodavi 3515-71 phone or all phones.

Single Phone:  Check the wire from the wall jack to the individual phone. You can take a working phone and move it to this locations as the Vodavi Control processor determines what phone it is.  If moving a working phone resolves it then contact us for a replacement phone and at that time replace the wire from the jack to the phone.  If it does not resolve it this is likely what is known as a bad port (a Board Part) and will need to be replaced, and again contact us for parts/repair.

All Phones: on the System –  If the phones are completely dead with no display this is a system-wide problem.  It is likely related to a board failure or controller failure.  If you reside in the United States you have access to our support and we can talk you through more troubleshooting to determine which part or parts are involved.

 

5.  No Dial Tone –  with Display LDK-SCOUT

Potential Messages:

LKD–24B V0.3 SCOUT-DX V1.1 OK-SYNC

LKD-24D V0.6J SCOUT–DX V1.1 OK SYNC

You need tech support and trained professionals to assist you as this is a major system fault / Failure.

Vodavi Support and Vodavi Troubleshooting
You need Vodavi Repair and Support Services to resolve this as this is a major malfunction. Call national Vodavi Support at 877-272-8292

 

Vodavi Support

 

 

 

Vodavi 3017-71 Troubleshooting

Vodavi 3015-71 troubleshooting

The Vodavi Phone System and Vodavi Phone 3015-71 Troubleshooting to resolve issues related to a malfunctioning phone or malfunctioning Vodavi 3015-71 Phone System.

To obtain Tier II Support

National Support:  877-272-8292

Vodavi 3017-71 Troubleshooting

Understanding Digital Phone System Problems

What you need to know First: For Troubleshooting a Vodavi

While some issues can be resolved through simple troubleshooting techniques, it is crucial to recognize when professional assistance is necessary. Be cautious when dealing with electrical components, as mishandling them can lead to more severe problems than a malfunctioning phone line such as a full defaulted system.  Legacy Systems ( prior to 2009) often do not have FLASH memory and thus are working off a power retention system turning it off could results in complete failure (DO NOT Turn off any phone system prior to 2009 unless absolutely needed).    Line Phones or Digital phones run over traditional telephone wire – Not data cable and they are connected via a series of connectors to the a main box onsite known as a processor.  That processor and its controllers determine what the phone is by individual wire (Ie – phone jack) to each location via a connection known as a PORT.    Technicians who work on these systems are not generally IT Professionals but Telecommunications Technicians.

1. Buzzing Sound on the Phone Line

Problem: A buzzing sound can disrupt calls and be particularly frustrating for clients.

Solution:  This issue can be caused by a few different issues.  A) Would be caused by metals touching due to wiring (generally line cord from the phone to the jack or phone the phone receiver on the phone if it is an individual phone. To resolve this problem, inspect the wire connections and colors to ensure that all components are securely in place and that the wiring is not loose on the phone device. If its just on this phone it may be these issues.  B)  If however, the buzzing resides on all desk phones then it typically is a part in the Phone System where two pieces of metal are now conducting.

2. Static Noise on the Phone Line

Problem: A static noise on a phone line is just as irritating as a buzz and can hinder communication. Static is similar to buzzing but generally a different part.

Solution:  This can be wiring-like buzzing but if it is on all phones:  This could be a carrier problem if you are on traditional copper lines so rule this out first as (Groups like: WindStream using copper for the last few thousand fee) If after a wet period/rain the static is more intense then this can be the root cause.  The issue is often by the time a technician is dispatched the area has dried and the lines return to normal.  To resolve this switch to an Analog Handoff (contact us to as about Analog Handoffs 1-877-272-8292)   The other cause is static can be caused by phone cords to the receiver if it’s on an individual phone or a board part (repair required) if on all phones.

3. Dead Air on the Phone Line

Problem: Dead air can cause confusion, leading to missed or misunderstood information.

Solution: Dead air typically occurs when wires have crossed, shorted out, or stopped working altogether.  Generally, this can be on a Carriers Demarc ( Called ATA or SIP Conductivity issue) If this is One-way audio that is almost certainly a malfunctioning ATA box but on the carriers side it will show a “Green Light” so you will have to push for a resolution. Sometimes if they talk you through a power cycle of the ATA Hand-off it will resolve the issue without a site visit.

By following these simple troubleshooting techniques, you can efficiently address common digital phone system issues and ensure that your business runs smoothly. Remember to seek professional help if you encounter a more complex problem or if you’re unsure how to proceed with troubleshooting.

 

Vodavi Customer Care

4. No Dial Tone – No Display

Determine if this is on a single phone or all phones.

Single Phone:  Check the wire from the wall jack to the individual phone. You can take a working phone and move it to this locations  as the Vodavi Control processor determines what phone it is.  If moving a working phone resolves it then contact us for a replacement phone and at that time replace the wire from the jack to the phone.  If it does not resolve it this is likely what is known as a bad port (a Board Part) and will need to be replaced, and again contact us for parts/repair.

All Phones: on the System –  If the phones are completely dead with no display this is a system-wide problem.  It is likely related to a board failure or controller failure.  If you reside in the United States you have access to our support and we can talk you through more troubleshooting to determine which part or parts are involved.

 

5.  No Dial Tone –  with Display LDK-SCOUT

Potential Messages:

LKD–24B V0.3 SCOUT-DX V1.1 OK-SYNC

LKD-24D V0.6J SCOUT–DX V1.1 OK SYNC

You need tech support and trained professionals to assist you as this is a major system fault / Failure.

Vodavi Support and Vodavi Troubleshooting
You need Vodavi Repair and Support Services to resolve this as this is a major malfunction. Call national Vodavi Support at 877-272-8292

 

Vodavi Support

 

 

 

Vodavi phone System Troubleshooting

If you need to troubleshoot your Vodavi phone start with the station user guide but for more troubleshooting Vodavi Phone system explore here

 

Help with Vodavi phone system

If your system is displaying the SCOUT Message

Go to this page  LKD SCOUT Vodavi Troubleshooting

There can be a few reasons why this is happening, none of which is good.  You need Vodavi Support to assist you as it involved parts that only a trained technician can assist you with.

 LOCAL & NATIONAL

Certified Vodavi Service

1-877-690-7705

Vodavi Repair

 

To download the Vodavi Phone USER Manuel – Go here

 

Vodavi Troubleshooting

Working with the VODAVI  3500 or Vodavi 3501  Telephone System

Note: The battery used in the explanation is not a user-changeable battery. It is a board-level part and requires trained professionals.  This type of battery is not a battery like general electronics as well as the messages may indicate a more serious issue.  As these systems age it will tend to be more of a capacitor issue than a battery.  Be aware either way this will require full reprogramming as the system is fully defaulted and has no reference to operate without being professionally programmed. 

 

 

Vodavi Dealers

Find the Leading Vodavi Dealers and Supplier Of Telephone Systems nationwide who can assist you with Vodavi Telephone System, and Support of Vodavi.

Vodavi Dealer – network

Get connected to Vodavi Dealer near

Call 1-877-690-7705

Name: Luminust Vodavi

Services: Texas, New Mexico, and [ 41 States ]

Phone: (972) 883-3970

Products: Vodavi DHS, Vodavi 3500, Vodavi Starplus STSe, Vodavi Infinite

Website: luminust.com

 

Name:  TelcomPBX Vodavi Support

Services: Services:  Northern California, Florida, Atlanta, the Carolinas, Virginia, Pennsylvania, New Jersey, New York, and Boston.

Phone: 877-690-7705

Products: Vodavi STS, Vodavi STSe, Vodavi XTS, Vodavi Infinite, Vodavi DHS (limited), Vodavi Starplus

Website: Vodavi Telephone Systems

 

Name:  ABSPHONES

Services: Supports 37 States

Phone: 1-877-272-8292

Products: Vodavi STS, Vodavi Starplus STS,

Website:  Vodavi Phones 

 

 

Name:  Maryland ConnectX

Services:  Maryland, DC, Northern Virginia

Phone: (410) 205-2070

Products:  Vodavi STS, Vodavi STSe, Vodavi Starplus, Vodavi DHS, Vodavi, Vodavi Infinite IN9015-71, Vodavi 3515-71

Website:  Vodavi – Maryland Telephone Systems

 

Name: CCI  Telecom – Carolinas

Services: Charlotte NC, Concord, High Point, Salisbury NC, High Point, Columbia SC, Greenville SC

Phone:  704-837-0144

Products: Vodavi 3515-17, Vodavi Infinite, Vodavi DHS, Vodavi Starplus, Vodavi Starplus 2803 phone

Website: CCI Telephone Systems Vodavi 

 

About Vodavi

Vodavi was a leading manufacturer of affordable and robust Vodavi Telephone Systems, and as these systems age, you often need Vodavi Support and Vodavi Repair.  The Vodavi phone system was a true state-of-the-art phone system used extensively in small to businesses and Private schools.  Compact and reliable, the Vodavi Starplus 2803 phone is an affordable option for business.  Vodavi Dealers are well trained to work on Vodavi Telephone Systems, and Vodavi Phones.  At one time the nation was covered coast to coast with hundreds of trained professional telephone Technicians who worked on Vodavi.  Today, people often wonders “Who works on Vodavi Phones“, or “Who works on Vodavi Telephone Systems”  If you need Vodavi Troubleshooting 

 

Vodavi Phones

Vodavi Telephone System

Vodavi Telephone System, the Vodavi Starplus STS was a popular telephone system from 1999 to 2006 and no longer produced, Vodavi Upgrades are available.

Vodavi Telephone System

Obtain Vodavi Upgrade Quote Options

Support 1-877-690-7705

Upgrades – Refurbished Systems – Replacement Phones

Vodavi departed the industry in 2006 and a great deal of support has been migrated over to A.B.S and TelcompBX who had highly trained telecommunication specialists to assist end users.

Replacement Vodavi Phones

Replacement Vodavi Phone

Upgrade Options

Vodavi Phone Systems

Today the Vodavi has been replaced with a few products. (1) is the official upgrade [ LG Summit ] but due to modifications and wiring changes only larger deployments of Vodavi should upgrade to this to save money (2) is the VoceOne Vodavi Express – This is a Cloud version which is one of the most User Friedly Cloud Version of   Vodavi System. (note: Clouds operate differently)  (3) Is the NEC 2100LN-V  This is a customized NEC product that gives you the closest experience to the Vodavi keeping it in Line Mode and enjoying a cost savings overtime.  (4th) is the Avaya 500LN-V – This is a custom-built Avaya product to give a close feel to the Vodavi System back by the Avaya Brand and national support.

Our Vodavi phone systems & telephone equipment offer feature-rich options and performance for an affordable price.  If you currently

 

Vodavi Telephone Systems

Vodavi Dealers

Vodavi Repair

We are one of the last remaining Vodavi dealers offering national support for the Vodavi Telephone System, and the Vodavi Phones.  If you need support, upgrades, or Vodavi Support we are Telephone System Technicians.   A.B.S Vodavi Support

Vodavi Line Systems | Upgrades | Cloud Options for Vodavi

Vodavi Goes Vertical with the LG Summit System upgrades solution.  This system will back support Vodavi Starplus STS phones however the cost of adjustments to the onsite wiring can in smaller deployments off set other upgrade options.  We only recommend go LG Summit when you have 12 to 24 phones as you will see very little savings otherwise.

Vodavi Support (TelcomPBX)  is dedicated to providing customers with easy-to-use Business Phone System solutions that suit their requirements and budget.  MD ConnectX is a family-owned and operated business with extensive experience in telecommunications. We provision, maintain and manage small to medium businesses’ voice and data communications needs.  Vodavi Repair is now part of the TelcomPBX.

 

 

This page is related to: Vodavi Telephone System

The Vodavi Replacement Phone, Vodavi Telephone System, Vodavi Phone System, Vodavi Support, Vodavi Dealers, Vodavi STS, Vodavi Star Plus STST

 

Vodavi Telephone Systems 

 

Help with Vodavi phone system Model 3500 SCOUT

“LKD–24D V0.6G SCOUT–DX V1.1 NO SYNC … There is also another light blinking on the main motherboard labeled Vo indication LD2.”  Support.

Help with Vodavi phone system Model 3500 SCOUT

If your system is displaying the SCOUT Message

There can be a few reasons why this is happening, none of which is good.  You need Vodavi Support to assist you as it involved parts that only a trained technician can assist you with.

 LOCAL & NATIONAL

Certified Vodavi Service

1-877-272-8292

Vodavi Repair

What does LKD 24D  Scout mean  on Vodavi STS: (description)

Vodavi Repair

 

*** STOP ****– Programming Issue and/ or  internal error!

Avoid Additional Damage 

 Call – Atlantic Business System we are  –  Vodavi Authorized Technicians 

This is a serious alert to you that your system is failed/down and you require an immediate service call by a qualified telephone technician to get your system returned to working order.  A telephone technician may be able to give you a temporary workaround. ( CALL Vodavi Certified Service provider)

What does LKD-24D V0.6J Scout–DX mean exactly?

Unfortunately, if you have NO dial Tone you have had an internal failure of a component and generally, this cannot be addressed by inexperienced individuals.   Often it is a  memory retention battery but since this has faulted, all the system programming will also need to be redone as the battery connection failed or was faulted.  Battery replacement is required.  Caution, this will erase all programming and revert back to factory default.  Database can get corrupted and cause this display read out. This system retention battery requires soldering!  Turn DIP switch 8 off and reboot. Wait a minute or two then turn DIP switch 8 back on. Then begin reprogramming the system.

NOTICE:  This is a serious issue.  The reference to the battery is not the kind of battery many think of but a soldered component to the system that holds a charge.  As it ages it along with other parts to do not function as intended.

 

Vodavi Repair

content about: LKD-24D Scout DX

 

This post about:

LKD-24D V06J SCOUT DX V1.1 NO SYNC,

vodavi no dial tone,

displays LKD-24D

Answered:

error message on our phone screen  LKD-24D V0.6F Scout-DX V1.1 OK Sync  error on Starplus STS phones

 LOCAL & NATIONAL

Certified Vodavi Service

1-877-272-8292

Related Information:

LKD–24D V0.6G SCOUT–DX V1.1 NO SYNC

Vodavi Starplus

Vodavi Infinite

Vodavi Support 

Vodavi Troubleshooting

Telephone System Support Materials 

 

LKD-24BD Scout-DX V1.1 OK SYNC on phone

“Vodavi 3501-01 and all phones show a code: LKD–24D V0.6J Scout-DX v1.1 NO SYNC. The phone system was moved and was working fine”

Important There can be a few reasons why this occurs none of which untrained telecom technicians can address.  

 

 LOCAL & NATIONAL

Certified Vodavi Service

1-877-272-8292

Vodavi Repair

What does LKD 24D  Scout mean  on Vodavi STS: (description)

Vodavi Repair

 

*** STOP ****– Programming Issue and/ or  internal error!

Avoid Additional Damage 

 Call – Atlantic Business System we are  –  Vodavi Authorized Technicians 

This is a serious alert to you that your system is failed/down and you require an immediate service call by a qualified telephone technician to get your system returned to working order.  A telephone technician may be able to give you a temporary workaround. ( CALL Vodavi Certified Service provider)

What does LKD-24D V0.6J Scout–DX mean exactly?

 

Unfortunately, if you have NO dial Tone you have had an internal failure of a component and generally, this cannot be addressed by inexperienced individuals.   Often it is a  memory retention battery but since this has been faulted, all the system programming will also need to be redone as battery connection failed or faulted.  Battery replacement required.  Caution, this will erase all programming and revert back to factory default.  The database can get corrupted and cause this display read out. This system retention battery requires soldering!  Turn DIP switch 8 off and reboot. Wait a minute or two then turn DIP switch 8 back on. Then begin reprogramming the system.

NOTICE:  This is a serious issue

References online to a battery are not fully accurate its a “Soddered” item that actually can cause the issue by sending an electric charge uncontrolled through the board.  Either due to its weakness or the weakness of CAPS.

 

Vodavi Repair

content about: LKD-24D Scout DX

 

This post about:

LKD-24D V06J SCOUT DX V1.1 NO SYNC,

vodavi no dial tone,

displays LKD-24D

Answered:

error message on our phone screen  LKD-24D V0.6F Scout-DX V1.1 OK Sync  error on Starplus STS phones

 LOCAL & NATIONAL

Certified Vodavi Service

1-877-272-8292

 

Related Information:

LKD-24B V0.3 SCOUT-DX V1.1 OK-SYNC

Vodavi Starplus STSe

Vodavi 3501

 

Vodavi Repair – Vodavi Troubleshooting

Vodavi troubleshooting System

Small Business Phone System Support